General Manager - Trampoline Park

Job Overview

We are seeking an energetic and dynamic General Manager to lead our innovative Trampoline Park to new heights! In this pivotal role, you will oversee daily operations, ensure exceptional guest experiences, and drive the overall success of the park. Your leadership will inspire a dedicated team, foster a fun and safe environment, and implement strategic initiatives to boost revenue, sales, and customer satisfaction.

If you thrive in fast-paced settings, possess a passion for entertainment and hospitality, and excel at team management, this is the perfect opportunity to showcase your skills and make a lasting impact.

Responsibilities

• Lead all aspects of park operations, including staff management, guest services, safety protocols, facility maintenance, and overall park performance.
• Work closely with other managers to ensure appropriate opening and closing coverage and smooth daily operations.
• Supervise managers and staff, manage shifts, and ensure high standards of customer service are consistently met.
• Lead and motivate a diverse team, including teenage employees, while maintaining a positive, professional, and team-oriented work environment.
• Be highly customer-facing, interact with guests regularly, resolve customer concerns, and ensure every guest has a positive experience.
• Oversee birthday parties, group bookings, and special events, ensuring parties run smoothly and guests receive excellent service.
• Coordinate with the kitchen and party team to ensure food and beverages are prepared and served on time during birthday parties and events.
• Manage cash handling procedures, including ensuring tills are properly counted and accounted for before assigning and closing tills.
• Monitor sales performance and develop strategies to increase revenue, improve sales numbers, and achieve monthly and annual sales goals.
• Develop and implement local marketing and community outreach strategies to increase park traffic, birthday parties, group events, memberships, and overall sales.
• Develop strategies to increase positive customer reviews and improve the park's online reputation.
• Develop and implement training programs for staff to enhance performance, safety awareness, customer service, and guest engagement.
• Maintain a safe environment by enforcing safety policies, conducting regular inspections, and responding promptly to incidents.
• Monitor facility cleanliness, equipment condition, and maintenance needs to ensure the park consistently meets company standards.
• Prepare and review reports on operational performance, sales, guest feedback, safety compliance, staffing, and employee productivity to support business decisions.
• Work collaboratively with other managers and departments to ensure consistent communication and smooth park operations.

Skills & Qualifications

• Proven experience in people management and leadership with the ability to motivate and develop employees.
• Demonstrated ability to manage a customer-facing entertainment, hospitality, recreation, or retail operation.
• Strong customer service skills with a focus on creating memorable guest experiences and resolving customer concerns.
• Excellent team management skills, including the ability to effectively lead and coach teenage and young employees.
• Strong sales and business development skills with the ability to identify opportunities to increase revenue.
• Ability to develop and execute marketing, community outreach, and customer-retention strategies.
• Understanding of online reputation management and strategies for generating positive customer reviews.
• Demonstrated expertise in event management, including birthday parties, group bookings, and special events.
• Strong financial and cash-management skills, including POS systems, register operations, and financial reporting.
• Excellent communication, organizational, and problem-solving skills.
• Shift management experience ensuring smooth daily operations from opening through closing.
• Strong report-writing and analytical skills to track performance metrics and operational insights.
• Technical proficiency in POS systems, safety equipment, and basic troubleshooting of park facilities.
• Background in restaurant, hospitality, entertainment, resort, recreational, or family entertainment environments is highly desirable.
• Prior General Manager, Operations Manager, or Assistant Manager experience is preferred.

Join us in creating an exciting environment where fun meets professionalism! This role offers the chance to lead a vibrant team while delivering unforgettable experiences for guests of all ages. If you're passionate about leadership, customer service, sales, and entertainment, and thrive in a fast-paced hospitality environment, apply now to become our next General Manager!

Pay: $55,000.00 - $68,000.00 per year

Work Location: In person