General Office Position

Overview

We are seeking a dedicated and professional Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring smooth office operations. The ideal candidate will possess strong communication skills, technical proficiency, and a customer-focused attitude. Experience with office management, data entry, and various productivity software is highly valued. This position offers an opportunity to work in a dynamic environment where organizational skills and attention to detail are crucial for success.

Duties

• Respond promptly and courteously to customer inquiries via multi-line phone systems and email.
• Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette.
• Utilize Microsoft Office Suite, including Word, Excel spreadsheets, and other productivity software to maintain accurate records and reports.
• Perform data entry tasks with high accuracy, including client information updates and filing documents electronically or physically.
• Assist with office management duties such as calendar management, appointment scheduling, and coordinating meetings.
• Support client communication through written correspondence and verbal interactions, ensuring clear and professional exchanges.
• Maintain organized files and documentation systems to facilitate efficient office workflow.
• Provide administrative support as needed, including typing documents, managing office supplies, and supporting team members with various clerical tasks.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with productivity software.
• Strong computer literacy with experience in data entry, filing, and document processing.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Effective phone communication skills with a professional demeanor and proper phone etiquette.
• Bilingual abilities are a plus for serving diverse clients effectively.
• Previous office management or administrative experience is preferred.
• Ability to handle front desk responsibilities confidently while providing exceptional customer support.
• Technical proficiency in using multi-line phone systems and client management software such as QuickBooks is desirable.
• Strong time management skills to prioritize tasks and meet deadlines consistently.

This role is ideal for candidates who thrive in fast-paced environments, possess excellent communication skills, and are committed to delivering outstanding customer service while maintaining efficient office operations.

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person