General Operations Manager-LK

• Lead and manage day-to-day operational activities across assigned functions.
• Develop and implement operational strategies to improve efficiency and performance.
• Monitor key operational KPIs and drive continuous improvement.
• Identify operational gaps, risks, and opportunities and implement corrective actions.
• Lead cross-functional initiatives involving Commercial, Customer Experience, Logistics, Product, and other teams.
• Develop processes and SOPs to improve operational effectiveness.
• Manage and develop the operations team and drive accountability.
• Use data and operational insights to support business decisions.
• Ensure operational activities are aligned with overall Daraz business objectives.
• Drive projects that improve customer and seller experience.

Job Requirements

• Bachelor’s degree in Business, Management, Operations, or a related field.
• 4+ years of relevant experience in Operations, E-commerce, Retail, FMCG, or a similar industry.
• Proven experience in leading teams and managing operational functions.
• Strong analytical and problem-solving skills.
• Excellent stakeholder and project management skills.
• Strong understanding of operational processes and performance management.
• Ability to work with data, identify trends, and drive actionable improvements.
• Strong leadership, ownership, and execution capabilities.