General Operative

Job Summary

We are seeking a reliable, proactive, and hardworking General Operative to join our hardware retail team. This is a hands-on and varied role involving stock control, yard management, delivery handling, customer service, and general store support. The successful candidate will also assist on the shop floor with sales and till duties as required, helping to ensure the smooth and efficient day-to-day operation of the store.

Key Responsibilities

Stock & Materials

• Receive, unload, and safely store incoming deliveries from suppliers.
• Check deliveries against delivery notes and report any discrepancies.
• Maintain organised and accurate stock levels throughout the store, yard, and building materials areas.
• Replenish shelves and stock areas as required.
• Assist customers with safely loading heavy or bulky purchases into their vehicles.

Yard & Store Operations

• Maintain a clean, safe, and organised yard, warehouse, and retail floor.
• Ensure building materials and other stock are stored correctly and safely.
• Assist with the movement of heavy materials using appropriate equipment.
• Follow all company health and safety procedures, particularly when handling heavy or bulky goods.
• Carry out general duties to support the smooth running of the store.

Customer Service & Sales Support

• Provide friendly, helpful, and professional service to customers.
• Assist customers with product enquiries and direct them to suitable products where appropriate.
• Support the shop floor and sales team during busy periods.
• Operate the till/POS system and process cash and card payments accurately when required.
• Maintain a professional and welcoming environment for customers.

Requirements & Skills

• Manual Handling Certificate – Essential.
• Previous experience in a warehouse, yard, hardware, building materials, or retail environment is desirable.
• Forklift licence – Highly desirable, particularly Counterbalance or Reach.
• Experience using a POS/till system and handling cash/card transactions is an advantage.
• Physically fit and capable of safely handling heavy and bulky materials.
• Good communication and customer service skills.
• Strong attention to detail when checking deliveries and managing stock.
• Reliable, punctual, and willing to take a proactive approach to daily tasks.
• Ability to work effectively both independently and as part of a team.
• Good understanding of workplace health and safety practices.

Personal Qualities

The successful candidate will be dependable, hardworking, approachable, and willing to assist wherever required. Flexibility and a positive attitude are essential in this varied, customer-facing role.

Expected hours: 40.0 per week

Work Location: In person