General Practice Assistant Apprentice

Chapel End Surgery, 10 Camp Hill Road, CV10 0JH

Practice Information:

We are small friendly GP practice located in Camp Hill. We aim to offer good patient care and patient services to all our patients. Our appointments are available via our online system and for elderly and vulnerable patients reception staff can assist them to book their appointments. Our practice team consists of receptionists, administrative, GPs, ANP, HCA, Practice Manager and Reception Manager. We also have other attached staff working at our practice from the PCN who care and treat our patients.

What will the apprentice be doing?

General Practice Assistant required for small friendly doctors surgery. This is a fast paced post where you will be expected to support the Practice Manager and doctors by handling routine administration and some basic clinical admin tasks. You will deal with telephone appointments, patient queries, scanning, data analysing, creating audits, updating practice policies, data entering and other associated admin work.

• Using a clinical computer-based appointment system to check in patients and book appointments.
• Producing electronic and manual prescriptions.
• Dealing with patient queries.
• Scanning into medical records.
• Typing referral letters.
• Data inputting / Data Entry.
• Analysing data.
• Creating audits using Excel.
• Dealing with mail.
• Electronically filing of documents.
• Emailing.
• Other associated admin duties as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with GP Assistant overlay with PMA Ltd.

In house training in all aspects of reception work/admin work.

Online Mandatory training via training portal.

Some training may be offered via the Training Hub at the discretion of the Practice Manager and business needs.

What is the expected career progression after this apprenticeship?

Career progression within the company or primary care network may be available to the right candidate

Shifts:

Monday - Friday (mix of shifts; early starts and late finishes).

30 hours a week.

Pay: £7.55 per hour

Expected hours: 30.0 per week

Application question(s):

• What made you interested in working as a receptionist in a GP practice and completing an apprenticeship?

• What do you think are the most important responsibilities of a GP receptionist?

• Can you give an example of a time you provided good customer service or helped someone in a difficult situation?

Work Location: In person