General Protection Officer - Case Management

Company Name: Danish Refugee Council

Location: Cox`s Bazar

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202674065

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

Position Profile: The General Protection Officer – Case Management plays a key role in ensuring the high-quality implementation of case management activities, in alignment with the broader DRC protection programme in Bangladesh. The officer is responsible for managing individual protection cases, with technical guidance from the Protection Manager, Coordinator and direct day-to-day supervision from the Protection Team Leader (PTL).

In addition to case management responsibilities, the officer is expected to strengthen and maintain collaborative relationships with relevant humanitarian actors, governance structures, and other DRC teams. The role includes active representation of DRC at field-level coordination platforms, including the protection sector and inter-agency forums, in close coordination with the PTL.

Furthermore, with support from the Protection Team Leader, the officer is responsible for ensuring that all case management activities are fully compliant with donor requirements and DRC’s internal policies on reporting, accountability, and data protection.

Position Details

• Type Of Contract: National
• Employment Band: H
• Start Date: As Soon As Possible

**Duties & Responsibilities

Core Tasks**

• Conduct assessments of individual protection risk identified during daily activities and respond appropriately by providing Individual Protection Assistance (IPA) and making timely referrals to relevant humanitarian or service providers, in line with established referral pathways and best practices.
• Identify cases requiring urgent intervention in accordance with DRC’s Case Management and IPA Standard Operating Procedures (SOPs) and provide direct accompaniment to service points when necessary to ensure access and support.
• Provide training, guidance, and ongoing support to field-level protection volunteers to strengthen their capacity to identify and assist person of concern.
• Collaborate with the Protection Team Leader to develop and implement work plans, set priorities, and participate in regular case management meetings to ensure efficient service delivery.
• Ensure that assigned targets are met in a timely manner under approved work plans while maintaining a high standard of service quality and ethical compliance.

Requirements

• Experience: 2-3 years
• Education: bachelor of social science in social work
• Skills: cdm co-ordinator, cdm coordinator, range safety officer, close protection, key person protection, refugee assistance, drc, humanitarian response, dda compliance, drp

Last Date of Application: 08 November 2026