General Sales and Operations Manager

GENERAL SALES AND OPERATIONS MANAGER

Location: Cebu City

Work Schedule: Dayshift

We are seeking an experienced General Sales and Operations Manager to oversee retail operations and sales execution across a large branch network throughout the Visayas.

The successful candidate will be responsible for ensuring operational efficiency, regulatory compliance, customer satisfaction, manpower productivity, inventory control, audit readiness, and consistent implementation of company policies across all branches.

This role requires a strategic and hands-on leader who can manage geographically dispersed teams, strengthen internal controls, improve branch performance, and translate business objectives into effective operational execution.

Key Responsibilities

• Lead, standardize, and optimize retail operations across approximately 200 branches.
• Ensure compliance with company policies, financing procedures, regulatory requirements, and internal controls.
• Strengthen inventory management, asset protection, cash handling, documentation, and motorcycle release controls.
• Monitor branch performance, sales execution, customer service, complaints, audit findings, manpower productivity, and operational risks.
• Lead new branch openings, operational stabilization, corrective action plans, process improvements, and business continuity initiatives.
• Ensure the proper implementation of approved sales and marketing programs across the branch network.
• Collaborate with Sales, Credit and Collection, Finance, HR, Audit, Inventory, Logistics, Marketing, Service Operations, and IT.
• Develop and present regular operational reports, performance reviews, and strategic recommendations to executive management.
• Drive continuous improvement initiatives to enhance productivity, accountability, customer experience, and overall business performance.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• At least 8 years of progressive experience in retail operations, dealership operations, branch management, consumer financing, distribution, or a related industry.
• At least 5 years of management experience overseeing a large or geographically dispersed branch network.
• Proven experience managing at least 100 employees, directly or indirectly.
• Strong experience managing regional, area, cluster, or branch leaders.
• Demonstrated expertise in compliance, audit management, inventory control, customer service, risk management, and process improvement.
• Experience in motorcycle, automotive, appliance, retail banking, consumer lending, microfinance, or installment-financing operations is preferred.
• Willingness to travel extensively across the Visayas.

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person