General Sales Operations Manager

GENERAL SALES OPERATIONS MANAGER

Key Responsibilities

• Develop and execute sales and operations strategies to achieve revenue, profitability, and growth targets.

• Lead and oversee branch performance across sales, operations, customer service, and profitability metrics.

• Drive market expansion, customer acquisition, and business growth initiatives.

• Optimize operational processes, resource allocation, and cost management to improve efficiency.

• Ensure consistent implementation of company policies, operational standards, and customer experience initiatives.

• Monitor business performance and provide strategic recommendations based on operational and financial insights.

• Collaborate with cross-functional teams to support business objectives and organizational growth.

• Lead, develop, and mentor high-performing sales and operations teams.

• Champion continuous improvement, innovation, and operational excellence across the organization.

• Provide regular business reviews and performance updates to executive leadership.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, Management, or a related field.

2. Master's degree is preferred.

3. Minimum of 5 years of managerial experience in Sales and Operations, preferably within retail, motorcycle dealerships, automotive, food service, or multi-branch organizations.

4. Proven experience managing large teams and geographically dispersed operations.

5. Demonstrated success in driving revenue growth and operational improvements.

6. Experience in handling multi-stores.

Skills and Competencies

• Strong leadership and people management capabilities.

• Excellent business acumen with strong financial and operational management skills.

• Expertise in sales strategy, branch operations, and performance management.

• Strong analytical and decision-making capabilities.

• Excellent communication, negotiation, and stakeholder management skills.

• Experience in customer experience management and service excellence initiatives.

• Advanced proficiency in Microsoft Excel and business reporting tools.

• Willingness to travel extensively and conduct regular field visits.