Benefits:

• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Hybrid Automotive Service Writer / General Service Technician

Lakeland, FL

Join Our Team!

We are looking for a motivated and experienced Hybrid Automotive Service Writer / General Service Technician to join our team in Lakeland, Florida.

This is a hands-on position for someone who can do both sides of the business — work directly with customers as a Service Writer while also helping the technicians and performing general automotive repairs when needed.

If you have strong automotive knowledge, enjoy working with customers, and aren't afraid to get your hands dirty, this could be a great opportunity for you.

Responsibilities

Service Writing & Customer Service

Greet customers and provide professional, friendly service

Listen to customers' concerns and accurately document vehicle problems
Review vehicle inspections and explain recommended repairs and maintenance
Prepare estimates and computerized repair orders
Explain repair recommendations, pricing, and expected completion times
Obtain customer authorization before repairs are performed
Communicate with customers throughout the repair process
Follow up with customers regarding recommended or declined repairs
Recommend necessary maintenance and repairs based on vehicle condition
Promote shop specials and additional services when appropriate
Build strong, long-term relationships with customers
Work closely with technicians to ensure repairs are completed properly and efficiently

General Automotive Service

When needed, you will also assist in the shop with general automotive repairs and maintenance, including:

Oil changes and preventative maintenance

Tire installation, rotation, and balancing
Brake inspections and repairs
Battery replacement and charging system services
Steering and suspension repairs
Belts, hoses, filters, and other maintenance services
Basic A/C service
Vehicle inspections and basic diagnostics
General mechanical repairs based on your experience
Assisting other technicians with repairs when needed
Maintaining a clean, organized, and safe shop

Qualifications

• 2+ years of automotive repair or service writing experience preferred Strong general automotive knowledge
  Ability to communicate effectively with customers and technicians
  Comfortable explaining automotive repairs and pricing
  Ability to perform general automotive maintenance and repairs
  Strong customer service and sales skills
  Reliable, organized, and self-motivated
  Ability to work in a fast-paced automotive environment
  Strong attention to detail
  Team player with a positive attitude
  Valid driver's license
  ASE certifications are a plus but not required

The Ideal Candidate

We're looking for someone who can understand the repair, communicate the repair, and help get the repair done.

You don't have to be a Master Technician, and you don't have to be a career Service Writer. If you have solid automotive knowledge and are comfortable working both behind the counter and in the shop, we'd like to meet you.

This is an excellent opportunity for:

An experienced Service Writer with mechanical experience

A C-Tech or B-Tech looking to move into a hybrid role
A General Service Technician who is comfortable working with customers
An experienced automotive professional looking for more responsibility

Compensation

$20–$30+ per hour, depending on experience and skill level

Additional performance incentives may be available based on experience and responsibilities.

Location: Lakeland, Florida

If you are dependable, knowledgeable, good with customers, and willing to jump in wherever you're needed, we want to hear from you!