General Services Manager

We are hiring for a client : General Services Manager

Job Purpose Summary:

The General Services Manager is responsible for overseeing all administrative and support services, including office management, non-core procurement, facilities support for headquarters, government relations support (PRO), and vendor coordination. This role ensures that internal operations run efficiently, supporting all departments with the necessary infrastructure, services, and administrative functions. The position plays a key role in maintaining a productive work environment and ensuring compliance with administrative policies and procedures.

Detailed R&R:

• Administration & Office Management:
• Oversee daily office operations and administrative services across the company's headquarters.
• Ensure a professional, efficient, and well-maintained working environment.
• Manage office space allocation, meeting rooms, and general workplace services.
• Supervise administrative staff and ensure service quality.
• Implement and maintain administrative policies and procedures.
• General Services & Support Operations:
• Manage non-core services, including cleaning, security, office supplies, and utilities for headquarters.
• Ensure availability of required resources to support daily business operations.
• Coordinate with service providers to maintain service standards.
• Monitor service performance and implement improvements.
• Ensure alignment with company standards and expectations.
• Procurement & Vendor Management (Non-Core):
• Oversee non-core procurement activities, including sourcing and purchasing of office-related goods and services.
• Manage vendor relationships and ensure cost-effective service delivery.
• Review quotations, contracts, and service agreements for administrative services.
• Ensure compliance with procurement policies and procedures.
• Monitor vendor performance and service quality.
• Government Relations & Compliance Support:
• Oversee PRO and government-related services, including licenses, permits, and official documentation.
• Ensure timely processing of government transactions and approvals.
• Maintain compliance with local regulations related to administrative operations.
• Coordinate with government authorities as required.
• Support departments in handling regulatory requirements.
• Planning, Budgeting & Performance Management:
• Prepare and manage the General Services budget, ensuring cost control and efficiency.
• Monitor operational expenses and identify cost-saving opportunities.
• Develop KPIs and performance metrics for administrative services.
• Provide regular reports to the CAO on service performance and operational efficiency.
• Drive continuous improvement in administrative processes and service delivery.

Skills:

• Technical / Functional Skills:
• Office and administrative management.
• Vendor and service provider management.
• Procurement processes (non-core services).
• Budgeting and cost control.
• Knowledge of local regulatory requirements.
• Professional Skills:
• Leadership and team management.
• Strong organizational and coordination skills.
• Communication and stakeholder management.
• Problem-solving and decision-making ability.
• Ability to manage multiple services and priorities.

Education & Professional Certificates

Education:

Bachelor's degree in business administration, Management, Public Administration, or similar field.

Certificates:

Preferred Certifications include:

• Procurement or supply chain certification

Computer Literacy:

• Computer literate.
• Proficiency in:
• MS Office
• ERP or administrative systems.

Languages:

English. Arabic is a plus.

Experience

• 8–12 years of experience in administration, general services, or facilities management.
• Minimum 3–5 years in a managerial role.
• Experience in corporate or real estate environments is preferred.