General Technician

The General Technician is responsible for assisting with mitigation, restoration, and
reconstruction projects from the initial response through project completion. This role
performs hands-on work at residential properties, including water damage mitigation,
demolition, cleaning, drying, debris removal, repairs, reconstruction, and jobsite cleanup.

Mitigation & Restoration

• Respond to water, fire, storm, and other property damage restoration projects.
• Assist with water extraction, structural drying, demolition, and debris removal.
• Set up and monitor Dehumidifiers and other drying equipment.
• Perform moisture readings and document drying conditions as directed.
• Remove damaged flooring, drywall, insulation, cabinets, baseboards, and other

materials as needed.

• Assist with contents handling, packing, moving, cleaning, and storage.
• Perform cleaning and sanitation of affected areas.
• Maintain clean, organized, and safe work areas throughout the project.
• Properly handle and dispose of damaged material and debris.
• Follow established mitigation procedures and safety protocols.

Reconstruction

• Assist with residential reconstruction projects.
• Perform basic demolition and preparation of reconstruction.
• Assist with drywall installation, taping, texturing, and other general construction

tasks.

• Assist with minor repairs and finish work as directed.
• Load, unload, transport, and organize materials and equipment.
• Protect unaffected areas of the customer’s property during construction debris.
• Maintain job-site cleanliness and remove construction debris.

Customer Service

• Maintain a professional and respectful attitude when working in customers’ homes.
• Communicate respectfully with customers and company team members.
• Protect customers’ belongings and property.
• Keep customers informed of work being performed when appropriate.
• Always represent the company professionally.

Documentation & Job Procedure

• Complete required job documentation, photos, moisture readings, equipment logs,

and other paperwork accurately.

• Follow project instructions provided by the Lead Technician, Project Manager, or

Mitigation & Rebuild Manager.

• Communicate job-site issues, changes, damages, or customer concerns promptly.
• Follow company processes for job-site arrival, departure, equipment placement,

and completion.

• Use company technology and applications as required.

Required Qualifications

• Previous experience in restoration, mitigation, construction, remodeling,

demolition, or general labor is a plus.

• Reliable attendance and punctuality.
• Ability to work independently and as a team.
• Strong work ethic and willingness to learn.
• Ability to follow instructions and company procedures.
• Ability to communicate professionally with customers and coworkers.
• Ability to perform physical labor for extended periods.
• Valid driver’s license and acceptable driving record.
• Ability to pass background and screening requirements, if applicable.

Physical Requirements

• Standing and walking for extended periods.
• Lifting and carrying equipment and materials.
• Working around dust, debris, moisture, odors, and damaged building materials.
• Ability to lift approximately 50 pounds with or without reasonable accommodation.
• Excellent communication and customer service skills
• Ability to manage multiple projects simultaneously
• Budgeting and financial management
• Problem-solving under pressure
• Attention to detail
• Computer proficiency and documentation accuracy

Work Environment

• Work schedules may vary based on Emergency response needs, project deadlines,

and customer requirements.

• Occasional evenings, weekends, or after-hours emergency response may be

required.

• Standard business hours 7 a.m. to 5 p.m. with occasional overtime during

emergency response events.

• Fast-paced environment supporting emergency restoration and remediation

operations.