Generalist Adviser

CRF Generalist Adviser (Trainee positions available)

Hours: 37 hours per week
Contract: Permanent
Salary: £27,263 to £29,806 per annum (depending on experience)
Location: Ilkeston(A hybrid mix of home and office working with travel to outreach locations and other community venues)
Application: https://www.citizensadvicederbyshiredistricts.org.uk/vacancies/staff/

About the role:

We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues. The post is funded by the Crisis Resilience Fund and will involve providing both face-to-face and telephone advice, based out of our Ilkeston office, with travel to Foodbanks, Community Pantries, Outreach locations and other community venues across Amber Valley, Derbyshire Dales and Erewash. This role will require you to provide advice to people in crisis, providing a wraparound advice service within foodbank setting, advising on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice. There is flexibility in this role which allows for some remote/home working where appropriate.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

Who we are looking for:

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)
• A non-judgmental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• A solid understanding of the current welfare benefits system (preferred)

What we offer:

We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us

To view and download the recruitment pack and to apply for the role visit: www.citizensadvicederbyshiredistricts.org.uk/staff/

Pay: £27,263.00-£29,806.00 per year

Benefits:

• Company pension
• Referral programme

Work Location: In person