Position Summary

The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.

Essential Functions

Percentages reflect expected allocation, not a fixed determination, and may vary with business needs.

• Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
• Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
• Completes unemployment documents, employment and other as requested(15%).
• Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
• Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
• Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).

As a candidate, you must have:

• Minimum Associate’s Degree
• 2 or more years in an HR support role with heavy employee contact
• Demonstrated ability to handle confidential information appropriately.
• Comfort working in an HRIS and a ticketing system.
• Clear written and verbal communication with a non-office workforce.
• Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.

Preferred Qualifications

• Experience supporting a predominantly hourly, multi-state workforce.
• Security Industry experience.

We offer:

• $26-28/hr
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer