Genesis Experience Manager

Genesis Experience Manager

Genesis West Edmonton | Full-Time

Redefine the Automotive Sales Experience

Genesis West Edmonton is looking for a Genesis Experience Manager to join our growing team.

This is not a traditional automotive sales position.

Genesis West Edmonton is a brand-new luxury facility designed around providing an exceptional, relaxed and personalized experience for every guest. From our showroom and guest amenities to the way we sell vehicles, everything has been built to feel different from the traditional dealership environment.

We operate with a transparent One-Price Policy, allowing our team to focus less on negotiation and more on helping guests find the right vehicle and delivering an outstanding experience.

As a Genesis Experience Manager, you own the entire guest experience from front to back.

There is no traditional salesperson-to-finance-manager handoff. You will build the relationship, help select the vehicle, arrange the financing or lease, present protection products, complete the paperwork and ultimately deliver the vehicle.

What You'll Do

• Welcome guests and provide a genuine luxury experience from their first interaction
• Build long-term relationships with Genesis clients
• Learn each guest's needs and help them select the right Genesis vehicle
• Conduct professional vehicle presentations and test drives
• Explain our One-Price Policy and provide a comfortable, transparent purchasing experience
• Structure purchases, financing and lease options with the guest
• Submit financing applications and work with financial institutions
• Prepare and complete purchase and financing paperwork
• Present and sell extended warranties, vehicle protection packages and other available products
• Coordinate all aspects of the transaction from initial inquiry through final delivery
• Deliver vehicles and provide a thorough introduction to their features and technology
• Follow up after delivery and remain the client's point of contact throughout their ownership experience
• Maintain an exceptional level of product knowledge and professionalism
• Work closely with our Sales, Service and Accounting teams to ensure every transaction is completed accurately and efficiently

What Makes This Role Different

At Genesis West Edmonton, we want buying a vehicle to feel completely different from the traditional dealership experience.

Our Genesis Experience Managers are not simply salespeople. They are trusted advisors who guide their guests through the entire ownership journey.

You'll work in a beautiful, modern luxury facility representing one of the fastest-growing premium automotive brands, with a sales process built around transparency, hospitality and long-term relationships.

With our One-Price Policy, the focus is not on negotiating back and forth. The focus is on product knowledge, professionalism, building trust and delivering an experience that makes clients want to return.

Who We're Looking For

We are looking for someone who is:

• Professional, polished and confident
• Warm, personable and comfortable building relationships
• Highly organized and detail-oriented
• Comfortable discussing numbers, financing and payment options
• Motivated by both sales performance and exceptional customer service
• Able to manage a transaction from beginning to end
• Comfortable learning financing, warranties and protection products
• Tech-savvy and able to learn new systems quickly
• A strong communicator in person, over the phone, by text and by email
• Excited about representing a true luxury automotive brand

Previous automotive sales or finance experience is an asset, but we are also interested in exceptional candidates from luxury retail, hospitality, banking, real estate or other relationship-driven sales environments.

Why Genesis West Edmonton?

• Brand-new, state-of-the-art luxury dealership
• Premium Genesis product lineup
• Transparent One-Price sales model
• Opportunity to manage your clients from start to finish
• No traditional finance-office handoff
• Strong earning potential
• Supportive, team-focused environment
• Opportunity to grow with a new dealership and build your own client base
• A sales process focused on relationships rather than high-pressure tactics

If you're looking for a traditional automotive sales job, this may not be the position for you.

If you want to represent a luxury brand, take ownership of the complete client experience and build lasting relationships with your customers, we'd love to meet you.

Apply today to join Genesis West Edmonton as a Genesis Experience Manager.

Pay: $60,000.00-$180,000.00 per year

Experience:

• Luxury: 1 year (preferred)

Work Location: In person