Genesys Agent / Supervisor Dashboard Lead

Desired Candidate profile

• Ability to build the Dashboards inside of Genesys for agents to see their performance.
• In addition to agents, it would need to be built for supervisors/managers/directors as well.
• Hands-on experience with Genesys Cloud and AI capabilities.
• Direct experience with Co-pilot and natural language processing (NLP) models.
• Proficiency in Cloud APIs and web services to further integrate it with various business applications.
• Solid understanding of cloud architecture and deployment of best practices within a Genesys environment, ensuring security and scalability.
• Proven ability to manage the full project lifecycle, from initial requirements gathering to final deployment and post-launch support.
• Experience with Genesys reporting and analytics to measure Co-pilot's effectiveness and identify areas for improvement.
• Knowledge of healthcare data privacy regulations (like HIPAA) and the ability to ensure the Genesys environment is secure and compliant.
• Strong technical troubleshooting skills to quickly resolve issues related to the Genesys platform, integrations, and overall infrastructure.

Location:

mohali

Exp:

5 to 8 years

Salary:

Best in the Industry

Facility:

In-house meal facility, Cab facility

Facility:

Performance-based incentives

Shift:

5 days in a week