Genesys Cloud Admin

Genesys Cloud Admin

• 3+ years of experience administering or supporting Genesys Cloud CX or similar CCaaS platform.
• 1–3 years of experience in application support within a financial institution (e.g., core, CRM, check imaging).
• Experience with system configuration, vendor management, and release/change control processes.
• Prefer experience with Jack Henry technologies, specifically Symitar Episys
• Working knowledge of Genesys Cloud CX administration, APIs, and integrations; familiarity with TTEC Smart Apps.
• Ability to implement and maintain IVRs, workforce engagement tools, digital channels, and chatbot functions in a collaborative environment.
• General understanding of cloud infrastructure, security protocols, and compliance requirements.
• Proficiency in creating basic system reports and supporting data analysis for business units.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Salary Range- $85,000-$110,000 a year