Genesys Cloud

Role & responsibilities

Job Title: Genesys Cloud Engineer

Experience: 3-18+ Years
Location: Pan India
Qualification: Bachelor's Degree / Any relevant full-time graduation

Job Description

We are looking for an experienced Genesys Cloud Engineer with hands-on experience in configuring, implementing, supporting, and troubleshooting Genesys Cloud CX solutions. The candidate should have a strong understanding of contact center operations, voice technologies, and customer experience solutions.

Key Responsibilities

• Configure and support Genesys Cloud CX applications and contact center solutions.
• Work on inbound and outbound call flows, IVR, routing, queues, and Architect flows.
• Configure users, roles, skills, routing rules, and contact center settings.
• Troubleshoot voice, telephony, call routing, and integration-related issues.
• Support integrations with CRM systems and third-party applications.
• Monitor contact center performance and resolve technical issues.
• Collaborate with business and technical teams to understand requirements and deliver solutions.
• Participate in testing, deployment, upgrades, and production support activities.

Required Skills

• Minimum 3 years of hands-on experience with Genesys Cloud CX.
• Strong knowledge of Genesys Architect, IVR, call flows, queues, and routing.
• Experience with inbound/outbound voice processes and contact center operations.
• Knowledge of SIP, telephony, and voice troubleshooting.
• Experience in incident management and production support.
• Good analytical, problem-solving, and communication skills.

Good to Have

• Experience with CRM integrations and APIs.
• Knowledge of WebRTC, SIP trunking, and contact center reporting.
• Experience with Genesys Cloud CX implementation and configuration.
• Familiarity with Agile methodologies and ITIL processes.

Interested candidates can share their updated CV along with total experience, relevant Genesys Cloud experience, current CTC, expected CTC, notice period, and preferred location on below id.

[email protected]