Genesys Cloud CX Developer

We are looking for strong Genesys Cloud CX Developer with below details

Np: immed_15days.

Location :Bangalore.

Key Responsibilities:

• Develop and configure Genesys Cloud Architect flows for voice (inbound, outbound, callback) and digital channels (chat, email, messaging, web messaging).
• Implement routing strategies, IVR menus, call flows, and self-service experiences based on business requirements.
• Integrate Genesys Cloud with external systems such as CRMs (Salesforce, MS Dynamics), databases, or third-party APIs using data actions and Lambdas.
• Assist in deploying and customizing chatbots and voicebots using Genesys Bot Flows or integrations with 3rd-party bot platforms.
• Work closely with solution architects, QA, and project managers to deliver high-quality, scalable contact center solutions.
• Support UAT testing, bug fixing, and deployment of features across environments.
• Maintain documentation for configurations, data actions, and solution components.
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  Required Qualifications:
• 6-9 years or more experience in developing solutions on the Genesys Cloud CX platform.
• Hands-on experience with voice routing, call flows, callback flows, web messaging, and email interactions.
• Proficient in building Architect flows, configuring queues, skills, wrap-up codes, and agent groups.
• Understanding of data actions, REST APIs, and integrating external systems with Genesys Cloud.
• Familiarity with Genesys Cloud admin portal and core components such as IVR, users, roles, and permissions.
• Basic understanding of telephony concepts, SIP, and contact center operations.
• Good problem-solving skills and ability to work in an agile delivery environment

If your interested with above vacancy ,pls share your updated cv with below details to this mail id: [email protected]

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