Genesys Cloud CX Developer

Addison, Texas 75001 Posted October 16th, 2026

Job Type: Full Time

Job Category: IT

Job Description

Role – Genesys Cloud CX Developer

Location – Addison, TX

FTE

Job Description

Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone

Roles & Responsibilities

• Design and Development experience in Genesys Cloud CX and Genesys Architecture.

• Develop roadmap for CCaaS transformation and modernization initiatives.

• Experience in Softphone API integration with Genesys CX

• Experience in Genesy SDK

• Experience in Genesys Cloud CX administration, configuration and implementation.

• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.

• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.

• Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.

• Experience in Genesys installation and configuration

• Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

• Experience with Genesys on-prem and understanding of various Genesys components and composer development.

• Exposure for Java/J2EE development and API Development /Scripting integration

• Genesys Cloud CX certification preferred.

Required Skills

Cloud Developer SQL Application Developer