Genesys Cloud Developer

Develop, test, analyze and manage systems/applications for Swedbank's Contact Center plattform

Work together with other developers and agile teams to make sure we deliver the best solution for our customer center

Opportunity to shape innovative customer experience solutions.

To work in a collaborative, forward-thinking, and supportive work environment.

Professional growth.

What is needed in this role:

Core Genesys Cloud Skills

Genesys Cloud Architect: Designing inbound/outbound call, email, and message flows, including reusable tasks and secure flows.

Data Actions & Integrations: Building and troubleshooting data actions that connect to RESTful Spring Boot services.

Genesys SDKs & APIs: Experience with the Platform API, Notifications API (WebSockets), and Analytics API.

Scripting: Creating dynamic Agent Scripts integrated with the Genesys Cloud Embeddable Framework.

Web Messaging & Digital: Implementing Web Messaging (v3) with custom deployment and journey tracking.

Outbound Campaigns: Configuring Predictive, Power, and Agentless dialing modes.

Security (OAuth): Implementing secure authentication flows (Authorization Code, Client Credentials, PKCE).

Minimum 3+ years of relevant education (Computer Science, Information Technology, Software Engineering, or similar).

At least 3+ years of experience in the IT industry, ideally within software development, integrations, or cloud-based platforms.

Key Responsibilities:

Build and maintain intelligent, customer‑friendly IVR and routing flows.

Collaborate closely with Java/Spring Boot teams on integrations and data models.

Use CX as Code (Terraform provider for Genesys Cloud) to manage configuration across Dev, UAT, and Production environments.

Analyze and optimize performance, including API rate limits and notifications.

Support teams embedding Genesys widgets into our custom Angular agent desktop.

With us, you can experience:

Personal and professional growth through self-leadership and continuous development.

Meaningful work that positively impacts our workplace, our customers, and society.

An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities.

A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role.

Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance.