Genesys cloud Devops

Role: Devops engineer with genesys cloud experience

Experience: 4+ Years

Location: Remote

JD:

• Lead the adoption and maturity of CI/CD practices across contact center platforms (Cisco UCCE, Genesys, Google CCAI).
• Design and standardize CI/CD pipelines for configuration management, infrastructure deployments, and platform updates.
• Train and mentor team members on DevOps principles, including version control, branching strategies, and automated deployments.
• Develop and conduct hands-on workshops and knowledge sessions on tools such as Jenkins, Git, Terraform, Ansible, and cloud-native CI/CD services.
• Guide the team in implementing Infrastructure as Code (IaC) for repeatable and scalable environment provisioning.
• Establish best practices for release management, including automated testing, validation, rollback, and versioning.
• Enable teams to build automated deployment frameworks for IVR flows, routing scripts, and contact center configurations.
• Drive shift-left practices by promoting early validation, automated testing, and continuous feedback loops.
• Create and maintain CI/CD playbooks, standard operating procedures (SOPs), and reusable templates.
• Coach engineers on troubleshooting pipeline failures, optimizing build performance, and improving deployment reliability.
• Ensure integration of security and compliance checks (DevSecOps) within CI/CD pipelines.
• Collaborate with stakeholders to align CI/CD strategy with business goals and release timelines.
• Establish KPIs and metrics for CI/CD adoption such as deployment frequency, lead time, failure rate, and recovery time.
• Continuously evaluate and introduce new tools and automation techniques to improve delivery efficiency.