Tech Mahindra
Genesys Consultant
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
22 September 2026
What they need
5-7 yrs. of experience in Genesys/Nice contact center 8.x, 9.x products, Genesys Pure Engage cloud, supporting customers through Genesys portal
- Experienced with ITIL incident, change & problem management
- Excellent communication and interpersonal skills
- Knowledge of multiple ticketing tools like BMC Remedy, ServiceNow
- Knowledge on problem/change/incident management along with planning/scheduling/patching, execution of deployment, break-fix activity in the IVR, CTI, desktop areas operating systems such as UNIX/LINUX
- Configuring Applications/ Questionnaires, Reports, Data Imports/ Data Feeds, Dashboards, Notifications, Package Installations and Workflows to meet business requirements.
- Provide support in troubleshooting Production issues whenever required.
- Knowledge on Linux/Azure server updates, patches, troubleshoot and resolve issues
- Domain knowledge on Telecom Networking will be added advantage
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