Genesys Contact Centre Testing - Immediate Joiners

SOAIS is a leading enterprise IT solutions provider which has a passion for customer satisfaction, technology innovation with profound industry and business process expertise. It offers a full spectrum of technology solutions in the arena of Oracle Cloud Applications, PeopleSoft, WorkSoft, Workday and niche technology areas such as mobility

Responsibilities:

• Analyze system specifications and requirements to design effective test coverage. •Develop detailed test plans, test cases, and test scripts for Genesys Cloud and IVR applications.
• Execute test cases, track results, and identify/report defects using Jira and Confluence.
• Collaborate closely with developers and stakeholders to resolve issues and ensure timely defect closure.
• Conduct functional, integration, regression, and reporting validations for contact center systems.

Must-Have Skills:

• 3–6 years of experience in Genesys Contact Centre testing. •Strong knowledge of Genesys softphone use (WDE, WWE, or CTI connector).

• Experience in testing Salesforce + Genesys CRM application integrations.

• Proficiency in Contact Centre Reports validation.

• Ability to write detailed test scripts from designs (e.g., call flow test cases from Visio diagrams).

• Strong knowledge of Agile methodology and test processes.

All your information will be kept confidential according to EEO guidelines.