Genesys Developer

Requirements

• Proven experience as a Senior Genesys On-Premise Engineer / Developer .
• Between 5 ans 9 years of hands-on experience with Genesys On-Premise solutions , including Genesys Framework, routing, reporting and URS (Universal Routing Server).
• Strong hands-on experience with Genesys Composer and IVR development .
• Deep knowledge of VoIP and telephony technologies , including SIP, RTP, SDP and SBCs.
• Experience with SIP trunks, SBCs, VoIP routers and telecommunications protocols.
• Experience with Genesys Info Mart (GIM) and reporting solutions such as Pulse .
• Experience with SQL databases , particularly MS SQL and Oracle , for reporting and Genesys Info Mart.
• Experience with REST APIs and Web Services integration .
• Experience with modern front-end development using React.js or other JavaScript frameworks such as Vue.js / Angular — React is a differential .
• Experience developing integrations between telephony platforms and external systems such as CRM systems and databases .
• Fluent English , both written and spoken — mandatory.
• French — strong professional proficiency , considered a strong plus.
• Experience or strong interest in Diabolocom or in migrations from Genesys to cloud / CCaaS solutions.
• Genesys Certified Professional (GCP) or Genesys Certified Developer (GCD) certification is a plus.
• Familiarity with Agile methodologies , particularly Scrum or Kanban.

Responsibilities

• Design, configure, test and deploy Genesys On-Premise solutions, including inbound and outbound routing, Genesys Info Mart (GIM), IVR / Composer and reporting solutions such as Pulse.
• Act as a subject matter expert for voice and telephony infrastructure , supporting SIP trunks, SBCs, VoIP routers and underlying telecommunications protocols.
• Participate in the technical assessment, planning and execution of the migration from Genesys On-Premise to Diabolocom .
• Provide Level 3 technical support for complex issues involving call routing, voice quality and system integrations.
• Troubleshoot and resolve issues across Genesys, telephony infrastructure and integration points .
• Develop and maintain integrations between telephony systems and external platforms, including CRM systems and databases .
• Contribute to the development of custom agent desktop interfaces and widgets using React and modern JavaScript frameworks.
• Design and implement solutions to support the evolution of the contact center platform.
• Collaborate with internal IT, Telephony and development teams, as well as external vendors and technology partners.
• Support the continuous improvement, maintenance and reliability of the Genesys and contact center ecosystem.

Hybrid- Porto or Lisbon, 2x week