Genesys Developer

Job highlights

• 10+ years in Genesys contact center solutions, expertise in Genesys Cloud, IVR scripting, call flow debugging, and cloud platforms (AWS, Azure)
• Develop, deploy, and troubleshoot Genesys strategies, integrate with third-party systems, coordinate with tech partners, and analyze routing strategies

Job Title: Genesys Developer

Location: PAN India (Hybrid)

• 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
• Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with Third-party applications and Systems.
• Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Working experience on Major Genesys and NICE platform upgrades.
• Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
• Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
• Experience with call recording platforms (NICE, Genesys IR).
• Experience with Genesys Cloud APIs, SDKs and development tools.
• Knowledge on Genesys Cloud security features.
• Proficiency with programming languages (Java, Python, JavaScript).

Roles & Responsibilities:

• Strong and confident knowledge in Contact Center network topology.
• Coordinate with other tech partners like Avaya, network partners and product vendors.
• Knowledge in Siebel CRM Application Integration.
• Familiar with Agile methodologies and related process.
• Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
• Ability to trace and analyze call flows within Genesys strategies.
• Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
• Strategy Development: Experience developing and deploying strategies in Genesys.
• Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
• Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling.
• Excellent problem-solving skills.Role & responsibilities

Preferred candidate profile