Genesys Framework Administrators At Glo Mobile Ghana

A leading Telecommunications company, seeking to expand its operations in Ghana is looking for dynamic & results oriented professionals who are ready to make a difference in the areas of:- Genesys Framework Administrators

Ref: GENAD Responsibilities

• Support and maintain availability and reliability of Genesys Call Centre Suite
• Ensure proper functioning of ACDS and ensure proper functioning of Genesys Outbound contact center solution suite
• Maintains the Genesys SIP server within the organisation and ensures its optimum performance

Qualification Required & Experience

• Minimum Of Bachelor's degree in Computer Science, Electrical/Electronic or Telecommunications Engineering or other related discipline
• A Postgraduate degree or professional certificate in Telecommunication or Engineering Field will be ad added advantage
• Industry certificate is also desirable
• Experience working with PABX/Genesys IP Call Centre Framework or equivalent Call Centre application
• Experience supporting a Customer Care or Call Centre environment

Skills/Competencies Required

• Good knowledge of call routing techniques, ACD routing and call handling
• Well versed in PABX or Genesys Framework call center solution or equivalent application
• Working knowledge of UNIX and Windows Operating Systems
• Working knowledge of Call Centre operations and organizations

Remuneration: Remuneration is highly competitive

Location: Nationwide Recruitment

How To Apply For The Job Qualified candidates should e-mail their resume (quoting reference as subject of the email) with a scan passport size photograph to:-

professionals_[email protected] Closing Date: 22 April, 2014