Genesys Operations / Implementation Engineer

Design, configure, and implement Genesys Cloud contact center solutions

Deploy and integrate NICE CXone platforms within enterprise environments

Manage end-to-end CCaaS implementation projects, adhering to timelines and budgets

Plan and execute contact center migrations from legacy systems to cloud-based platforms

Collaborate with network and telecom teams to integrate SIP trunks, SBCs, and telephony infrastructure

Provide Tier 2/3 technical support and troubleshooting for Genesys and NICE CXone environments

Document solution architectures, implementation plans, and standard operating procedures

Conduct knowledge transfer sessions and train stakeholders on new platform features

Participate in pre-sales calls to define technical requirements and provide solution estimates

Desired Candidate Profile

5-6 years of hands-on experience implementing and supporting contact center solutions

Proven expertise in Genesys Cloud architecture, configuration, and administration

Strong experience with NICE CXone platform deployment and integration

Solid understanding of CCaaS principles and best practices

Demonstrated experience leading end-to-end contact center migration projects

Deep knowledge of telecom protocols, SIP trunking, SBCs, and telephony routing

Excellent problem-solving skills and ability to work in fast-paced environments

Effective communication skills in English, with ability to liaise with global stakeholders