Genesys Telecom Engineer

Position Name: Genesys Telecom Engineer

Experience: 8 - 14 Years

Location: Pune

Work Mode: Subcon

Shift: Rotational shift

Description

We are seeking a skilled and experienced Genesys Telecom Engineer to join our team. As a Genesys

Telecom Engineer, you will be responsible for the design, implementation, and maintenance of our Genesys CX telecommunications infrastructure. You will collaborate with cross-functional teams to ensure seamless communication systems, troubleshoot technical issues, and provide support to end-users.

The ideal candidate will possess a strong knowledge of Genesys telecom systems, excellent problem solving skills, and the ability to work in a fast-paced environment.

• Design, configure, and implement Genesys CX telecommunications systems.

• Collaborate with internal stakeholders to gather requirements, design solutions, and ensure the Genesys CX telecom infrastructure meets business needs.

• Monitor system performance and network traffic, identify potential issues, and implement proactive measures to ensure optimal performance and reliability.

• Troubleshoot and resolve complex technical issues related to Genesys telecom systems, including voice quality, connectivity, and integration problems.

• Provide technical support and guidance to end-users, resolve user-reported issues, and conduct training sessions to enhance their understanding of Genesys CX telecom systems.

• Implement security measures and ensure compliance with industry standards and regulations, safeguarding the integrity and confidentiality of communication data.

• Collaborate with vendors and service providers to procure telecom equipment, negotiate contracts, and ensure effective service delivery.

• Stay updated with Genesys CX product releases, patches, and firmware updates, evaluate their applicability, and plan and execute system upgrades accordingly.

• Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.

Experience and Educational Requirements:

• Bachelor's degree in Telecommunications, Computer Science, or a related field. Relevant certifications may be considered in lieu of a degree.

Proven experience with 7-10 years as an Genesys Telecom Engineer, working with Genesys PureConnect or Genesys CX

- Strong knowledge of telephony systems, including VoIP, SIP, H.323, ISDN, and digital/analog endpoints .

• Proficiency in call routing, voice mail, conferencing, and contact center solutions.

• Familiarity with Genesys CX (CCaaS and UCaaS).

• Experience with Genesys CX for administration, configuration, and troubleshooting.

• Solid understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide user support.

• Relevant Genesys certifications are highly desirable.