Genesys Testing

The Genesys QA Specialist plays a pivotal role in ensuring the reliability and performance of Genesys solutions within a consulting environment. Located in Bangalore, this role is integral to maintaining high standards of quality assurance for our clients' communication systems.

Description

• 3-6 years of experience in QA testing, specifically with Genesys solutions.
• Proven track record in identifying and resolving complex technical issues.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with test management tools and software testing methodologies.
• Excellent communication and collaboration skills, with the ability to work in a team-oriented environment.
• Familiarity with consulting environments and client-focused service delivery is a plus.
• Ability to manage multiple priorities and deliver high-quality results in a fast-paced setting.

Key Responsibilities

• Conduct comprehensive QA testing for Genesys solutions to ensure functionality and performance meet client requirements.
• Collaborate with cross-functional teams to identify and resolve issues related to Genesys products.
• Develop and execute detailed test plans and test cases based on functional and technical specifications.
• Analyze test results, document defects, and work with development teams to implement solutions.
• Provide support and troubleshooting for Genesys applications, addressing technical queries and issues.
• Monitor and report on testing progress, ensuring transparency and timely communication with stakeholders.
• Contribute to the continuous improvement of testing methodologies and processes within the organization.
• Stay updated with the latest trends and technologies in QA testing and Genesys solutions.

Requirements

• Bachelor's in Design, Communications, or a related creative field.