Geriatric Coordinator

Responsibilities

• Coordinate and follow up with geriatric consultants regarding patient treatment, follow-up appointments, and ongoing care requirements.

• Build and maintain professional relationships with geriatric consultants and facilitate appropriate home-care referrals.

• Coordinate with the Geriatric Department to understand patients' clinical conditions and home-care requirements.

• Attend calls and enquiries related to geriatric home-care services and provide appropriate information to patients and caregivers.

• Understand patient and caregiver requirements and coordinate with the clinical team to identify suitable home-care services.

• Counsel patients and caregivers regarding available geriatric home-care services, packages, care options, and service benefits and explain home-care packages, inclusions, duration, pricing, terms, and service conditions.

• Coordinate the end-to-end home-care process from receiving the requirement to service monitoring and closure.

• Coordinate with the Nursing Department to allocate geriatric nurses based on patient care requirements.

• Provide orientation to assigned nurses regarding the work and applicable service protocols.

• Monitor continuity of home-care services, including nurse attendance, scheduled visits, and service requirements.

• Coordinate nurse replacements in cases of leave, absenteeism, performance-related concerns, or patient requests.

• Maintain regular communication with patients, caregivers, and assigned nurses throughout the service period.

• Address routine patient and caregiver queries and coordinate with concerned departments for timely resolution.

• Obtain patient and caregiver feedback and escalate complaints or service-related concerns to the appropriate authority.

• Coordinate with the Billing/Accounts Department regarding package confirmation, payment status, renewals, extensions, and other service-related requirements.

• Maintain effective coordination with the Nursing Department, Geriatric Department, Billing/Accounts Department, and other relevant hospital departments.

• Serve as a coordination link between geriatric consultants, patients, caregivers, nurses, and internal departments to ensure seamless service delivery.

• Maintain patient confidentiality and ensure compliance with hospital policies, procedures, and service protocols.

• Promote awareness of geriatric home-care services among consultants, patients, caregivers, and relevant stakeholders.

• Participate in periodic review meetings and provide updates on referrals, conversions, active cases, renewals, service concerns, and operational challenges.

  Qualifications

• MSW/MBA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.