Geriatric Support Services Coordinator

⭐Join Our Mission: GSSC – Geriatric Support Services Coordinator (Holyoke, MA – Hybrid)⭐

Pay Rate: $24–$26/hour
Location: Holyoke, MA
Schedule: Full-time, 35 hours/week (8am-4pm or 9am-5pm) | Hybrid after 6-month probationary period (up to 2 days remote *as long as employee is in a satisfactory standing*)
Are you passionate about making a difference in the lives of older adults? Join Access Care Partners as a Geriatric Support Service Coordinator (GSSC) and become an essential part of an interdisciplinary older adult care team dedicated to improving lives and supporting independence.

**BILINGUAL SPANISH/ENGLISH REQUIRED*

Key Responsibilities:

✅ Serve as a vital member of the Primary Care Team (PCT) alongside physicians, RNs, and other care providers
✅ Conduct assessments to determine eligibility and needs for long-term care services
✅ Develop individualized, community-based care plans to support health and independence
✅ Coordinate and authorize services such as home-delivered meals, transportation, and housing support
✅ Track transitions of care and update service plans accordingly
✅ Monitor service quality and intervene when necessary to ensure the best outcomes
✅ Maintain accurate and timely records in the Centralized Enrollee Record system
✅ Advocate for elders’ needs and identify gaps in available services
✅ Collaborate with institutional and community providers to maximize resources

What We’re Looking For

• Bachelor’s degree in a relevant social service field (required)
• Experience or strong interest in elder/human services if degree is in a different field
• Strong organizational, communication, and documentation skills
• Ability to learn and work across multiple database systems
• Knowledge of or willingness to learn federal/state elder service regulations
• Ability to prioritize, work independently, and manage sensitive information
• Experience working with diverse populations and personality types

Additional Requirements

• Valid driver’s license and access to a registered and inspected vehicle
• Ability to conduct in-person assessments
• Satisfactory background check including CORI, SORI, SAMs, OFAC, OIG, and more
• Willingness to travel locally as part of your daily responsibilities
• Comfortable working in a dynamic, evolving care environment

⭐ Why Join Us?

At Access Care Partners, we’re committed to supporting our staff as they support the community. You'll find a collaborative, mission-driven environment where your work truly matters. We offer:

• Meaningful work that directly impacts the lives of older adults
• Supportive team and leadership
• Opportunities for professional growth and ongoing training
• A chance to be part of a respected and growing organization

✅ Apply Today!

If you're a compassionate, driven individual ready to be part of a dedicated care team, we’d love to hear from you.

Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Spanish (Required)
• English (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Holyoke, MA 01040