German and English Client Support in Sofia

German Customer Support Agent | Digital Services Project

Position Details

• Job Title: German Customer Support Agent
• Location: Sofia, Bulgaria
• Work Model: Hybrid
• Starting Date: 19 October 2026
• Project Language: German

About The Opportunity Are you passionate about customer service and enjoy finding solutions to different challenges?

Join an international digital services project in Sofia, the capital of Bulgaria , where you will help users resolve issues, answer questions, and make the most of their online experience.

As our business continues to grow, we are looking for German-speaking professionals who are motivated to deliver excellent customer service and develop their skills in the digital services sector.

About The Role As a German Customer Support Agent , you will be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding customers towards effective solutions while maintaining a high standard of service.

This is a hybrid opportunity based in Sofia, Bulgaria , offering the chance to work in an international environment and grow professionally within the digital services industry.

Key Responsibilities

• Handle inbound customer calls, addressing enquiries related to sales, after-sales support, product information, and delivery.
• Provide technical troubleshooting using diagnostic tools such as TechSee, guiding customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM system.
• Offer product recommendations and assist customers with purchase decisions, contributing to a positive customer experience.
• Ensure professional and effective communication with customers in German.
• Deliver high-quality customer support while meeting the project's performance and quality standards.

Candidate Profile

• Fluency in German, both written and spoken.
• Fluency in English, both written and spoken.
• Strong communication and problem-solving skills.
• A customer-oriented mindset and a proactive approach.
• Ability to work effectively in a team and adapt to a dynamic environment.
• Previous experience in customer service, technical support, or sales is an advantage.

What The Company Offers

• Salary Package: Competitive compensation based on experience and profile.
• Permanent employment contract.
• Hybrid working model.
• Opportunity to work on an international digital services project.
• Professional development and career growth opportunities.
• A multicultural and supportive working environment.

Interested in Joining the Team?

If you speak fluent German and English, enjoy helping people, and want to develop your career in the digital services industry, this could be the right opportunity for you.

Apply today and take the next step in your career in Sofia, Bulgaria!