German Back Office in Sofia

Grow Your Career as a Back Office Specialist – Gaming Project! Join a professional and supportive team working on an exciting gaming project, where accuracy, organization, and efficient processes are key to success. If you enjoy working with information, handling administrative tasks, reviewing data, and supporting smooth day-to-day operations, this is a great opportunity to develop your back-office skills in an international environment.

Role Overview: As a Back Office Specialist , you will support the daily operations of a gaming platform by processing player-related requests, reviewing information, updating records, and handling administrative tasks. You’ll work closely with internal teams to ensure cases are processed accurately, efficiently, and in line with company procedures, platform policies, and quality standards.

Key Responsibilities:

• Process player-related requests, cases, and administrative tasks accurately and efficiently
• Review and update player account information and internal records
• Handle back-office processes related to player accounts, transactions, payments, withdrawals, refunds, and platform services
• Review documents and information to ensure they are complete, accurate, and compliant with internal procedures
• Investigate and process account updates, payment-related requests, and other operational cases
• Monitor pending cases and follow up on requests to ensure they are handled within established timeframes
• Identify missing, incorrect, or inconsistent information and take the appropriate action
• Record actions, decisions, and case updates accurately in internal systems
• Work closely with Customer Support, Payments, Compliance, Technical, and other internal teams to resolve cases efficiently
• Escalate complex, exceptional, or sensitive cases to the appropriate department when required
• Follow gaming platform procedures, internal policies, quality standards, and data-handling requirements
• Meet established targets related to accuracy, productivity, processing time, quality, and overall operational efficiency
• Keep your knowledge of gaming products, platform features, procedures, and internal processes up to date through training and continuous development

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Bulgarian residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!