German Bilingual Representative - WFH

We are looking for a German Bilingual Customer Service Representative to join our growing team and provide exceptional support to German-speaking business clients in the hospitality industry.

In this role, you will assist customers with inquiries related to online purchasing, order management, supplier coordination, and delivery concerns through a centralized procurement platform. You will help ensure a smooth purchasing experience by providing timely assistance, resolving issues, and delivering excellent customer service.

Key Responsibilities

• Provide B2B customer support to German-speaking customers through phone, email, and/or other communication channels.
• Handle customer inquiries related to orders, products, suppliers, and procurement processes.
• Handle inquiries related to product catalogs, supplier information, pricing, contracts, and promotional offers.
• Assist with order tracking, delivery updates, and resolving order discrepancies.
• Investigate customer concerns and coordinate with internal teams or partners to provide effective solutions.
• Provide accurate information and guidance regarding platform usage and purchasing processes.

Qualifications

• Fluent in German and English (both written and verbal).
• Experience in customer service, BPO, sales support, or account management is preferred or a plus.
• Strong communication, problem-solving, and analytical skills.
• Ability to manage business customer concerns professionally.
• Comfortable working on a night/mid shift schedule and in a WFH setup.
• Eligible to work in the Philippines

Preferred Experience

• Experience handling international customers or B2B accounts.
• Background in hospitality, e-commerce, procurement, order management, or customer support is an advantage.

What We Offer

• WFH opportunity
• Competitive salary package
• Career growth opportunities
• Supportive and collaborative work environment

Start Date: TBD

Work Arrangement: WFH

Salary: 70k-100k all in package