S
SPi Global (now Straive)
German CSR
11 days ago
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Important information
Contract type:
Permanent
Location:
Parañaque, Metro Manila, Philippines
Work mode:
Onsite
Published on:
12 October 2026
What they need
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in both German and English
- Provide accurate information and solutions to customer questions and concerns
- Troubleshoot technical issues and guide customers through problem-solving steps
- Maintain a high level of customer satisfaction by delivering a professional and friendly experience
- Document customer interactions and feedback to help improve our services
Requirements:
- Fluent in German (both written and spoken)
- Excellent English communication skills
- Prior experience in a customer service or call center environment is a plus
- Strong problem-solving skills and a positive attitude
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