German Customer Service Representative

**German Customer Service Representative

Location:** Sofia, Bulgaria (Hybrid)

We are looking for a German & English Customer Service Representative to join an international team supporting logistics and delivery operations in Sofia, Bulgaria . If you enjoy helping customers, solving problems, and working in a fast-paced environment, this is a great opportunity to build your career with a global organization.

What You Will Do

• Provide customer support via phone, email, and chat.
• Assist customers with delivery updates, shipment tracking, order status, and account-related inquiries.
• Resolve logistics and delivery-related issues efficiently while delivering an excellent customer experience.
• Accurately document customer interactions using internal systems.
• Escalate complex cases to the appropriate departments when required.
• Ensure all customer interactions meet quality and service standards.

Requirements

• German proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong communication and customer service skills.
• Good computer literacy and ability to navigate multiple systems.
• Previous customer service or logistics experience is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Ability to work in a hybrid model, with one week per month working from the office.
• Available to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

• Gross salary: €1,535 per month
• Hybrid working model
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with securing long-term accommodation
• Comprehensive on-site training
• Career growth and development opportunities
• International and supportive work environment

If you're looking for an exciting opportunity to grow your customer service career while supporting logistics and delivery operations, we'd love to hear from you.