German Customer Support E - Bikes Athens

German Customer Support E-Bikes Athens — are you looking for a hybrid customer service role with a Monday–Friday schedule, paid training and attractive monthly bonuses?

Join an international customer support project for a leading premium e-bike and bicycle accessories brand. No previous experience is required — full paid training is provided.

As a German Customer Support Advisor, you will support German-speaking customers of a leading premium e-bike and bicycle accessories brand known for innovative products, quality and direct customer communication.
You will help customers with products, orders, deliveries and basic technical questions in a modern international environment.

What you will do:

• Support German-speaking customers via phone, email and chat

• Answer questions about e-bikes, bicycle accessories and product features

• Help customers with orders, deliveries and account-related topics

• Provide clear guidance on basic product use and technical questions

• Document customer interactions in internal systems

• Follow up on unresolved cases and build positive customer relationships

• Provide friendly, professional and solution-oriented support

• Base salary: 1,300 gross/month x14 — including two additional salary payments worth 2,600 gross in total: one full salary at Christmas, half a salary at Easter and half a salary in summer

• Fixed project bonus: 50 gross/month

• Monthly performance bonus: up to 15% of the base salary (195 gross/month)

• Meal allowance: 3 net per worked day (approx. 60 net/month) via Up Hellas Mastercard

• Anniversary bonus: 500 gross after each completed year of employment

• Average monthly gross earnings: 1,350–1,545 + meal vouchers.

• Possible start: 26.10

• Permanent full-time Greek employment contract

• Hybrid work model in Athens – Neos Kosmos

• Monday–Friday schedule with weekends off and no night shifts

• Two weeks of fully paid onboarding training

• Company-provided work equipment for office and home-office days

• Private health insurance, including dental and eye care

• Free gym and wellness activities

• International environment with long-term career opportunities

Requirements:

• German at C2 level, spoken and written
• English at B2 level or higher
• You live in the Athens area or are ready to relocate
• Readiness to work in a hybrid model in Athens – Neos Kosmos
• Stable internet connection at home
• Good communication and problem-solving skills
• Customer-oriented and professional approach
• Previous customer service experience is welcome, but not required
• EU citizenship or a valid residence permit with full rights to work in Greece

Relocation and accommodation support is available for eligible candidates moving to Athens. The exact package and eligibility conditions are confirmed individually during the recruitment process. Interested in this German Customer Support E-Bikes Athens opportunity?
Apply with your CV in English and support German-speaking customers of a leading premium cycling brand!