E
EXL
German Customer Support Executive
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹850,000 / year
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
24 September 2026
What they need
Roles and Responsibilities
- Provide exceptional customer support to clients through phone calls, emails, or chats in German language.
- Handle customer inquiries, resolve issues, and escalate complex cases to senior team members when necessary.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.
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