German / English Customer Service Representative

**German / English Customer Service Rep

Location:** Sofia, Bulgaria (Hybrid)

We are looking for a German & English Customer Service Representative to join an international team supporting logistics and delivery operations in Sofia, Bulgaria . This is an exciting opportunity to support customers with shipment and delivery-related inquiries while developing your career in a global, multicultural environment.

What You Will Do

• Provide customer support via phone, email, and chat.
• Assist customers with shipment tracking, delivery updates, delayed, undelivered, and lost parcel inquiries.
• Resolve logistics and delivery-related issues efficiently while ensuring an excellent customer experience.
• Accurately document customer interactions using internal systems and CRM tools.
• Escalate complex cases to the appropriate teams when necessary.
• Meet quality and productivity targets while maintaining a high level of customer satisfaction.

Requirements

• German proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong communication and customer service skills.
• Good computer literacy and the ability to work across multiple systems.
• Previous experience in customer service or logistics is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Comfortable working in a hybrid work model.
• Available to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

• Gross salary: €1,535 per month
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 3 weeks of training (remote/hybrid)
• Career growth opportunities within an international company
• Supportive and multicultural work environment

If you're looking to build your customer service career while supporting logistics and delivery operations, we'd love to hear from you.