German Expert B2/C1 - HR Operations

Role Summary:

We are seeking HR Operations Associates to support end-to-end HiretoRetire (H2R) processes for a global client.

The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.

German language fluency is mandatory.

German Language Specialist with knowledge in HRO9

English Language Specialist with knowledge in HRO

Key Responsibilities

• HR Helpdesk Advisory (Tier1)

Handle HR queries related to Compensation, Benefits, Payroll, LD, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and nonvoice support in German and English. Manage and resolve tickets across multiple HR queues. Support high touch cases such as pay-out, health and wellness related suport.

• Hire-to-Retire Transactional Activities

Process Workday HCM updates across the employee lifecycle.

Support onboarding activities including document verification and background checks. Coordinate offboarding workflows including exit documentation.

• Learning and Development

Familiarity with end-to-end workflows within learning administration. Is able to co-ordinate and calibrate with different stakeholders. Ensures managing vendor co-ordination, invoicing and learning event administration

• Data Quality

Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality. Utilize ServiceNow, dashboards, and knowledge bases.

• Continuous Improvement

Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Required Skills Qualifications- Fluency in German (B2C1).- Bachelor s degree in HR, Business, Commerce, or related fields.

0.55 years of HR Shared Services experience.

Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors. Behavioral Skills

Strong communication and customer service orientation.

Ability to work in 247 operations.

Problem-solving and attention to detail.

Preferred Skills Experience supporting Global clients.

Exposure to Payroll, Recruiting Ops, LD Ops, and Benefits.

Certifications such as Workday HCM or Goethe German certifications

LOCATION: BANGALORE

WORK FROM OFFICE

pls share your resumes at [email protected]