German Helpdesk Support

Company Profile: An International digital transformation and hyper automation-led process innovation company that embeds AI agents into revenue and service

• Job Title: German Electric Vehicle Support Specialist
• Industry: BPO Company
• Location: BGC, Taguig City
• Salary: PHP 70,000 - Php 100,000 Gross
• Work Schedule: Mid Shift (3:00 PM – 12:00 MN), Weekends Off
• Work Setup: Onsite

Benefits:

• Free Visa Processing (for foreign nationals)
• HMO Coverage
• Government-Mandated Benefits
• Leave Credits
• Other benefits to be discussed during the interview

Job Requirements

• Conversational to fluent in German and English Language.
• Open to Filipino and foreign nationals currently located in the Philippines.
• Open to Bachelor's degree holders, Associate degree holders, undergraduates, vocational graduates, and short-course completers.
• Knowledgeable in basic troubleshooting is a plus.
• Open to undergraduate applicants
• Willing to work onsite in BGC, Taguig City
• Can start as soon as possible.

Job Responsibilities:

• Assist customers with basic electric vehicle charger troubleshooting.
• Troubleshoot charging issues, such as chargers not working or vehicles not charging after being plugged in.
• Handle concerns about paid charging sessions where the charger does not work and the customer requests a refund.
• Assist customers with charger replacement requests when necessary.
• Provide clear instructions and solutions to customers through phone or ticketing systems.
• Escalate unresolved technical issues to the appropriate support team.
• Record customer concerns, troubleshooting steps, and resolutions in the ticketing system.
• Perform other related tasks as assigned.

Recruitment Process (One-Day Onsite):

• AI Interview
• Talent Acquisition Interview
• Hiring Manager Interview
• Project Manager Interview
• Job Offer

Pay: Php70,000.00 - Php100,000.00 per month

Benefits:

• Employee discount
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person