German Language Associate

Job Description German Language Support (HR Operations )

Role Summary

We are seeking HR Operations Associates to support endtoend HiretoRetire (H2R) processes for a global client. The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Requirement location: Bangalore (Whitefield)

Key Responsibilities

A. HR Helpdesk & Advisory (Tier1)

• Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.

• Provide voice and nonvoice support in German and English.

• Manage and resolve tickets across multiple HR queues.

• Support hightouch cases such as pay-out, health and wellness related support.

B. Hire-to-Retire Transactional Activities

• Process Workday HCM updates across the employee lifecycle.

• Support onboarding activities including document verification and background checks.

• Coordinate offboarding workflows including exit documentation.

C. Learning and Development

• familiarity with end-to-end workflows within learning administration

• Is able to co-ordinate and calibrate with different stakeholders

• Ensures managing vendor co-ordination, invoicing and learning event administration

D. Data & Quality

• Maintain SLA, TAT, and quality standards.

• Ensure PII protection and data confidentiality.

• Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement

• Identify process gaps and suggest improvements.

• Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

- Fluency in German (B2/C1+).

• Bachelors degree in HR, Business, Commerce, or related fields.

• 18 years of HR Shared Services experience.

• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

• Strong communication and customer service orientation.

• Ability to work in 24/7 operations.

• Problemsolving and attention to detail.

Preferred Skills

• Experience supporting Global clients.

• Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.

• Certifications such as Workday HCM or Goethe German certifications.

Thanks & Regards

Puviarasu

Sr.HR Team Lead, NAVAYUGA CONSULTANCY SERVICES

9843600455 | [email protected]

Follow Us: Facebook | Linkedin | Twitter | Instagram

Website: navayuga-india.com | jobs.navayuga-india.com