German speaking Customer Advisor

Position: Customer Advisor Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage incoming calls, chats, messages, and emails across multiple channels
• Identify customer needs and deliver effective solutions to ensure high satisfaction
• Build long-term, trust-based relationships through clear and engaging communication
• Provide accurate and complete information using approved tools and processes
• Meet individual and team performance targets, including case handling quotas
• Maintain detailed records of customer interactions and manage customer accounts
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)
• Strong phone handling skills with a customer-focused and attentive listening approach
• Ability to adapt communication style to different customer profiles
• Excellent verbal and written communication skills
• Strong multitasking, time-management, and prioritization abilities.

BENEFITS:

• 14 salaries per year
• Daily meal voucher provided
• Private health insurance including dental and optical care
• Mobility program
• Dynamic and challenging working environment
• Regular employee events and team activities
• Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.