German Speaking Customer Representative

Description

Are you ready to take the next step in your career?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye!

Now we are looking for German Speaking Customer Representatives for our FinTech project who will add strength to our team.

Job Description

• Through inbound channels, helping the customers with following topics;
• Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)
• Provide information and basic guidance in a polite and customer-oriented manner
• When needed, redirect or escalate cases in accordance with internal procedures
• Follow company guidelines and stay informed about the brand’s service updates
• Aim to maintain a high level of service quality and customer satisfaction

Requirements

• Residency in İstanbul
• Advanced level of German with good level of English
• Strong communication and problem solving skills
• Comfortable using PC and basic CRM tools
• Ability to learn quickly and work in a dynamic environment
• Previous experience in customer service or call center roles is a plus

Our Advantages

• Allianz supplementary health insurance
• Metropol meal card
• Discounted MultiSport membership
• Special promotions at various global brands
• Stable job and career development opportunities
• Dynamic and supportive team
• Flat hierarchical work order in an international structure
• Referral rewards

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.