U
ULTIM8 OUTSOURCE SOLUTIONS CORPORATION
German-Speaking IT Help Desk (Remote - US Account)
Skills
ServiceNow
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱1,440,000 – ₱1,560,000 / year
Location:
Metro Manila, Philippines
Work mode:
Remote
Published on:
10 September 2026
What they need
We’re hiring a German-speaking Tier 1 IT Support professional to provide remote technical assistance to end users.
What You’ll Do:
- Handle IT tickets, calls, and emails
- Troubleshoot Windows, macOS, and basic network issues
- Use tools like TeamViewer, ServiceNow, and Citrix
- Meet SLA and ticket quality metrics
Requirements:
- Fluent German (spoken & written)
- Experience in IT Helpdesk or Service Desk
- Knowledge of Windows 11, macOS, VPN, DNS, IP basics
- 50 Mbps internet + backup power
- Quiet home workspace
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