German Speaking Service Desk Analyst Level 1 / DIS

As a Service Desk Analyst , you will be the first point of contact for users requiring IT support. You will troubleshoot technical issues, manage support tickets, and deliver excellent customer service while working in an international environment.

This role is ideal for someone with previous IT support or customer support experience who enjoys solving problems and helping users. You'll have the opportunity to develop your technical skills, work with global teams, and build a long-term career within one of the world's leading technology companies.

What You Will Do:

• Provide first-level IT support for hardware, software, access, password, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues and resolve incidents whenever possible.
• Escalate more complex issues to specialist support teams when needed.
• Manage support tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
• Maintain high levels of customer satisfaction through professional and effective communication.
• Work closely with international teams to support business operations.
• Follow established processes, procedures, and service level agreements.

What You Will Bring:

• Fluent German and good English skills.
• High school diploma required; university studies are an advantage.
• Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role.
• Basic troubleshooting knowledge of Windows, Microsoft 365, and networking.
• Experience with ticketing systems and remote support tools is a plus.
• Strong problem-solving skills and attention to detail.
• Strong communication skills and a customer-focused mindset.
• Interest in technology and helping users resolve technical issues.

What We Offer:

• Market-leading private healthcare package
• Attractive cafeteria package based on your choice
• Office gym and in-house sports clubs
• Opportunities to grow through diverse roles and career paths
• Special discounts offered by our partners
• Access to world-class learning platforms such as Udemy and O'Reilly
• Extensive in-house learning and development opportunities
• Supportive and multicultural work environment

About TCS Hungary:

Tata Consultancy Services (TCS) is one of the world's leading technology and business services companies, employing over 600,000 professionals across 55 countries. Join our Budapest team and build your career in a diverse and international environment.

About Your Contract:

• 40 hours per week
• Type: Full-time, indefinite contract
• Working arrangements vary across our teams and may include hybrid or largely remote working opportunities . As collaboration and business needs sometimes require in-person attendance, this is not a fully remote position. All employees must be based in Hungary and be able to attend the office when required.
• Legal requirement: You must currently be eligible to work in Hungary

About Your Application:

Please ensure your CV focuses on experience relevant to this role. Our recruitment team will review all applications and contact candidates who best match the requirements.

You can find our Data Privacy Notice here: https://www.tcs.com/who-we-are/legal/tcs-privacy-notice/tcs-privacy-notice-european-union