German-Speaking Video Streaming Customer Experts

Job Overview Join our Video Streaming Customer Experts team and represent a top streaming service, taking advantage of your German language skills!

Join our Thessaloniki team and work in the most fantastic industry in the world , delivering wonderful customer experience for the global leading fantasy entertainment brand! Grab the opportunity to work with a top subscription streaming service for films and television series, while working for TP , a Best Place to Work Multinational Company . As a customer service representative in our German customer support team, you will be delivering world-class customer experience to the subscribers of a top streaming service.

What You Will Do

• Communicate through chat & phone with subscribers
• Answer how-to questions about payment
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Qualifications

• Excellent language skills German
• Good communication skills in English (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support will be considered as an advantage

What We Offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.