German Technical Support Specialist

Company profile:

A global business services provider specializing in technical support, customer experience, and business process solutions. The company partners with some of the world’s largest and most recognized brands, delivering reliable, high-quality support and tailored solutions that enhance customer experience and business performance.

• Position: German Technical Support Specialist – Automotive
• Salary: PHP 90,000 – PHP 100,000 Gross Monthly
• Industry: BPO Company
• Location: BGC, Taguig City
• Work Schedule: Mid-Shift Schedule, Weekends Off
• Work Setup: Onsite

Job Requirements:

• Filipino nationals with strong proficiency in the German language
• Native German speakers are welcome to apply
• Previous Technical Support or Customer Service experience is an advantage
• Undergraduate applicants are welcome to apply
• Willing to work onsite in BGC, Taguig City
• Available to start as soon as possible

Job Responsibilities:

Diagnose and resolve customer concerns related to electric vehicle (EV) charging systems and services using established troubleshooting procedures and technical guidelines.

Provide professional, accurate, and timely assistance to customers through phone and ticketing systems, addressing inquiries and resolving technical concerns effectively.

Analyze and troubleshoot complex technical issues, appropriately triaging and escalating cases to Level 2 Support or relevant internal teams across global locations when required.

Maintain proactive and professional communication with customers by providing regular updates and taking full ownership of cases until resolution.

Collaborate closely with internal teams to ensure the efficient and timely resolution of customer concerns.

Maintain accurate and detailed records of customer interactions, troubleshooting procedures, findings, and resolutions in the ticketing system, in accordance with established processes, quality standards, and company guidelines.

Benefits:

Free Visa Processing

HMO Coverage

Government-Mandated Benefits

Leave Credits

Additional benefits to be discussed during the interview

Recruitment Process (One-Day Onsite Processing and Online Processing Available):

Resume Screening

AI Interview

Talent Acquisition Interview

Hiring Manager Interview

Project Manager Interview

Job Offer

Pay: Php90,000.00 - Php100,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person