GIO - Application Administrator / Support Engineer

Description

We are looking for an Application Administrator / Support Engineer to take ownership of our business systems and provide second-level support to users across the organization. You will configure and maintain business applications, resolve escalated support issues, manage user access, build reports and automations, and ensure our tools run smoothly as we grow.

This role offers growth opportunities with hands-on experience in system integrations, automation, and technical operations. You will start as a power user and develop into a technical administrator who builds workflows and connects systems.

Responsibilities

Second-Level Support :

• Handle escalated support tickets requiring deeper technical investigation.
• Diagnose and resolve complex application issues across business systems.
• Communicate solutions clearly to users in French, English, and German.
• Document recurring issues and create knowledge base articles.
• Identify patterns in support requests and address root causes.

User & Access Management :

• Manage user accounts, permissions, and roles across all business applications.
• Own onboarding and offboarding processes for system access.
• Implement and maintain security policies and access controls.

System Configuration :

• Configure applications to match business processes and workflows.
• Build and maintain custom fields, objects, and automation rules.
• Set up and maintain integrations between systems.

Data & Reporting :

• Create and maintain reports and dashboards that support decision-making.
• Ensure data quality and consistency across platforms.
• Handle data imports, exports, and migrations.

Teamwork :

• Gather requirements from stakeholders and translate them into system configurations.
• Train team members on system features and best practices.
• Write clear documentation for configurations and procedures.
• Proactively suggest improvements to tools and processes.

Profile

What Matters Most :

• Genuine curiosity: you enjoy figuring out how systems work.
• Problem-solving mindset: you dig until you find the root cause, not just the quick fix.
• Fast learner: comfortable picking up new tools and platforms independently.
• Clear communicator who can explain technical concepts to non-technical users.

Required Skills :

• Professional working proficiency in French, English, and German (or Luxembourgish).
• Ability to troubleshoot issues methodically and document solutions.
• Basic understanding of how applications store and organize data.
• Strong written communication skills for support responses and documentation.

Nice to Have :

• Experience administering Salesforce, HubSpot, or similar platforms.
• Basic scripting or automation knowledge/interest (JavaScript, Python, or no-code tools like Zapier/Make).
• Familiarity with APIs or system integrations.
• Background in IT support, helpdesk, or technical support.
• Understanding of SQL or database concepts.

Soft Skills

• Strong sense of ownership for system reliability and user satisfaction.
• Clear and helpful communication style.
• Self-management skills: ability to prioritize tickets and projects independently.
• Collaborative mindset and willingness to assist team members.
• Proactive approach to identifying and fixing recurring problems.

Languages English French Education Bachelor