Global Account Manager

ACCOUNT MANAGER

· Function:  Global Retail & Distribution | Account Strategy | Trade Marketing & Partnerships

· Responsibility:  Build and maintain strong commercial relationships with ripple⁺ retail and distribution partners globally, driving trade marketing strategies and account growth.

· Reports to:  Co-Founders & Head of Sales

· Location:  London, Camden

Key Responsibilities:

Account & Relationship Management:

· Act as the primary liaison between ripple⁺ and its retail and distributor partners globally.

· Cultivate and maintain strong relationships with current and potential trade partners to enhance brand loyalty and maximize sales opportunities.

· Provide timely and responsive support to key accounts, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Sales & Growth Strategy:

· Support and collaborate with the Retail Team to achieve sales targets by implementing effective communication, strategic planning, and account expansion.

· Manage travel retail expansion, including merchandising strategies, staff training, market analysis, and logistics management to drive growth in the sector.

· Provide strategic recommendations on how to activate with trade partners, aligning with shopper needs while enabling ripple⁺'s growth.

· Own the commercial strategy, prioritizing specific retailers and partners based on business objectives.

Trade Marketing & Activation:

· Develop and execute tailored promotional campaigns and activations for key accounts both online and in-store.

· Plan promotional calendars in collaboration with retailers, aligning with key campaign periods predefined by the marketing team (e.g. "New Year, New Me", "Stoptober").

· Deliver strong and disruptive in-store activations through impactful merchandising and retail experiences.

· Support new store openings, counter launches, and special events with seamless execution and coordination.

Operational Excellence & Retail Support:

· Monitor and ensure the correct implementation of new listings, promotions, and online presence.

· Manage all in-store marketing materials and liaise with designers to bring creative assets to life.

· Standardize marketing proposals and sales decks to align with ripple⁺'s branding and evolving product offerings.

· Educate and upskill retailer staff on the ripple⁺ brand and products by hosting training sessions to turn them into brand evangelists.

Logistics & Account Coordination:

· Oversee order processing and fulfillment for key accounts, ensuring inventory levels are managed effectively.

· Address any order discrepancies or fulfillment issues to maintain customer satisfaction and operational efficiency.

· Manage new partner onboarding, overseeing product listings, and providing standardized assets and product information to ensure a smooth launch.

Experience & Skills:

· Bachelor's degree in Business, Sales, Marketing, or a related field.

· 5+ years of experience in account management and/or sales within consumer goods, wellness, or retail industries.

· Strong communication, negotiation, and problem-solving skills.

· Proficiency in CRM tools and account management systems.

· Ability to work effectively in a fast-paced, dynamic environment.

· Knowledge of the retail and travel retail industries is a plus.

· Multilingual proficiency is advantageous.

· Entrepreneurial mindset with a detail-oriented and proactive approach.

Working at ripple⁺

We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials, and more, ensuring you can work happier.

· Amazing ‘HQ’ in Camden, where you’ll be based (this position requires full-time office presence).

· A supportive & friendly team of hard-working people.

· 25 days holiday per year, excluding Bank Holidays.

· £40/month towards your mental & physical wellbeing.

· Team events & socials.

· Travel to and from work covered.

The start date for this role is immediate upon finding the right candidate.

The interview process will be three stages: a phone interview and two face-to-face interviews, with the final interview including a presentation.